Employees Need More Than Feedback

Jon Gauthier SDI News

Jon GauthierEntrepreneur.com released an interesting article and associated Infographic this week titled Stopping Employees From Jumping Ship is Easier Than You Think. It’s not just a catchy title, it provides some interesting facts and poses some interesting questions regarding managers’ roles in employee engagement. (Link to article below.)

With that said, the question that companies have been trying to answer since the beginning of time is not how do we stop employees from just jumping ship, but how do we get them to want to be on our ship, engaged, committed, motivated and prepared to row in the same direction.

Without question, frequent, specific, and relevant feedback from a manager is a critical factor. However, the question that comes to my mind is…“If it is that easy, then why do organizations continue to invest considerable amounts of money, time and resources measuring and evaluating their ability to increase employee engagement?”  To answer that question, let’s first take a look at how we are defining engagement:

Engagement is the extent to which employees commit to something or someone in their organization and how hard they work and how long they stay as a result of the commitment Corporate Leadership Council

In short, engagement is about building committed employees. So the next logical question is…how does a manager influence this? Let’s look at three factors:

  • Connection – Managers clearly articulate company goals within and across functions through internal communication & objective setting, leading to employees understanding the connection between their work and company strategy.
  • Contribution – Managers set realistic expectations so employees understand the importance of their job to the success of the company.
  • Trust – Employees trust their manager will set direction, and provide the resources and development needed to be successful.

In summary, not only do managers need to provide frequent, specific and relevant feedback on how employees are performing… they must also:

  • Provide a clear line of sight between how employees efforts lead to performance and ultimately deliver results that are valued by the organization.
  • Ensure individuals have the necessary tools and resources available to enable performance.
  • Provide access to training and non-training experiences designed to produce the necessary skills and knowledge for employees to be successful.

 

Entreprenuer.com Infographic

Stopping Employees From Jumping Ship is Easier Than You Think (Infographic)

 

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About The Author

Jon Gauthier

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Partner | Jon Gauthier is the Vice President of Consulting at SDI Consulting with responsibility for business unit planning and growth. He also serves as a Senior Performance Consultant where he draws on his 15 years of experience leading and designing strategic performance solutions for fortune 500 clients. Jon is well-regarded by SDI’s clients for his ability to bring clarity to complex organizational performance issues, design solutions that optimize performance, and create deliverables that incite confidence, promote change and adoption, and drive results for their organizations. Jon is a founding member of SDI Consulting and he received his Masters Degree from Western Michigan University in Applied Behavior Analysis.